‘‘helping to create a sustainable
community in Hesters Way’’

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Our guide to useful contacts in Hesters Way and beyond;

Emergency Services
Cheltenham Borough Council 
Cheltenham Borough Homes
Children Young People and Families Directory
Gloucestershire County Council
Recycling and Waste
Community Centres
National Advisory Services
Sports and Leisure
Pubs Restaurants and Takeaways
Youth Education Schools and Family Services
Residents' Associations
Shops and Businesses
Churches
A - Z Other Services
Member of Parliament and Local Councillors

For an encyclopaedic information source use www.guide-information.org.uk/

 Emergency Services;

• Childline: 0800 1111 www.childline.org.uk

• Crimestoppers: 0800 555 111 www.crimestoppers-uk.org

• Domestic Violence Helpline: 08082 000 247 / 01452 500115

• Electricity 0345 331 331 www.nationalgrid.com

• Fire Service - Police - Emergency: 999

• Fire Safety Advice: 01452 753 333 www.rekills.gov.uk

• Floodline: 08459 881 188 www.environment-agency.gov.uk

• Gas Leaks –National Grid: 0800 111 999

• Hesters Way Police Station 01242 276226

• Police - Non-emergency Calls: 08450 901 234

• Victim Support: 08453 030 900 www.victimsupport.org.uk

• Water 01452 712 795 

Cheltenham Borough Council

• District Councils services: 01242 262 626 www.cheltenham.gov.uk

• Housing Benefit 01242 264341 Benefit Take Up 01242 775 170

• Refuse collection and Recycling 01242 264 244.

• Bulky items collection 01242 264244

• Abandoned cars 01242 774667,

• Green Environment and Allotments 01242 250019

• Bus Ticket Concessions 01242 264218

• Environmental Health 01242 264204

• Road Signs 08000 514 514 (GCC)

• Cleansing 01242 264 244

• Council tax enquiries 01242 264 161,

• Dog warden 01242 775 016

• Elections/registering to vote 01242 264 132

• Environmental health 01242 264 204

• Homelessness and Housing Options Team 01242 775168

• Housing benefits enquiries 01242 264 341

• Lifeline alarms 01242 264 393

• Municipal Offices 01242 262 626

• Refuse collection 01242 264 244 

Cheltenham Borough Homes

• Coronation Square Area Office Edinburgh House, Edinburgh Place, Cheltenham, GL51 7SA 0800 408 0000 housing@cheltborohomes.org 

Gloucestershire County Council

• Education, Highways and Transport, Street lighting, Trading standards

• Social Services, Occupational Therapist Service, Youth Service

• 01452 425 000 www.gloucestershire.gov.uk 

Recycling and Waste

• Recycling Banks can be found at;

• • Edinburgh Place Car Park

  • St Marks Community Centre

  • Swindon Road Recycling Centre

  • Tesco Car Park

• Refuse collection and Recycling 01242 264 244

• Bulky items collection 01242 264 244

• Reclaim Household Goods Recycling 01242 228823  

Community Centres

• Hesters Way Community Resource Centre 01242 521 319

• St. Silas Church Centre 01242 580812

• Springbank Community Resource Centre 01242 521319

• St Marks and Hesters Way Community Centre 01242 690025 

National Advisory Services

• Alcohol & Drugs Advice: 08457 626 316 www.apas.org.uk

• Age Concern Info Line: 0800 009 966 www.ageconcern.org.uk

• Benefit Enquiry Line for People with Disabilities & Carers: 0800 882 200

• Child Support Agency: 08457 133 133 www.csa.gov.uk

• Children’s Information Service Freephone 0800 542 02 02

• Citizens’ Advice Bureau 01242 522 491 www.adviceguide.org.uk

• Connexions: 08080 013 219 www.connexions-direct.com

• Credit Unions: 01618 323 694 www.abcul.org/page/index.cfm

• Crown Prosecution Service: 02077 968 500 www.cps.gov.uk

• Energy Efficiency: 08009 157 722 www.est.org.uk

• GDAS Drugs and Alcohol Advice 01242 584881

• Help the Aged: 02072 781 114 www.helptheaged.org.uk

• Job Centre Plus: 01242 845 000 www.jobcentreplus.gov.uk

• Jobseeker Direct: 08456 060 234

• National Drugs Helpline / Frank 0800 776 600

• NHS Direct: 0845 4647 www.nhsdirect.nhs.uk

• Ombudsman Service (Council): 024 7682 0000

• Ombudsman Service (Housing): 08457 125 973 www.ihos.org.uk

• Parentline: 08088 002 222 www.parentlineplus.org.uk

• The Pension Service: 08456 060 265 www.thepensionservice.gov.uk

• Prince’s Trust: 0800 842 842 www.princes-trust.org.uk

• Samaritans: 08457 909 090 www.samaritans.org.uk

• Sexual Health Advice: 08453 101 334

• Shelter: 08088 004 444 www.shelter.org.uk

• Cheltenham Shotokan Karate Club 07967247599 

Sports and Leisure

• Complementary Health Centre 01242 222 264

• 21^st Cheltenham Girl Guides 01242 575 317

• Cheltenham Kingsmead School 01242 225 700

• Everyman Theatre 01242 572 573

• GLOSCAT Rivers Gym 01242 532 020

• Leisure@cheltenham 01242 774 741

• Prince of Wales Stadium 01242 584 393

• Sandford Park Lido 01242 524 430

• St Benedict’s Sports Centre 01242 226 299

• St Marks and Hesters Way Community Centre 01242 690 025 

Pubs Restaurants and Takeaways

• Carmello's Catering (Coronation Square) 01242 700 017

• Crosshands Pub 01242 233 847

• Balti Express (Gloucester Rd) 01242 262 262  

• The Codfather (Goldsmith Rd) 01242 522 526

• Benhall Fish Bar (Benhall Avenue) 01242 587 729

• Blue Bird Fish Bar (Rowanfield Exchange) 01242 514 157

• Harbour City (Coronation Square) 01242 251 376    

• Lucky Charm (Goldsmith Rd) 01242 222 218  

• O'Neill's (Beaumont Road) 01242 520 930  

• Royals Chicken & Kebab (Coronation Square) 01242 222 678  

• Superwoks (Benhall Avenue) 01242 255 533  

• Sunrise Chinese Takeaway (Springbank Shopping Centre) 01242 237 507

• Umbrella Pub  01242 521 178

• Yuen Wah House (Tennyson Road) 01242 233 733

  Youth Education Schools and Family Services

• Arthur Dye 01242 527 766

• Cheltenham Kingsmead School 01242 225 700

• Children’s Information Service Freephone 0800 542 02 02

• www.ChildrensInformationService.org.uk

• GLOSCAT 01242 532 000

• Hesters Way Children’s Centre 01242 222 490

• Hesters Way Primary 01242 525 616

• MAD Youth Council 01242 251921 www.madypc.co.uk

• Monkscroft Pastoral Care Project 01242 256 599

• Monkscroft Primary 01242 522 849

• Noise 01242 262 306

• Oasis Youth Centre 01242 515 469

• Pates Grammar School 01242 523 169

• Puddles Nursery 01242 527 545

• Rowanfield Children’s Centre 01242 524 584

• Rowanfield Junior 01242 516 611

• Rowanfield Infant 01242 515 334

• Sir Charles Playgroup (Monkscroft Primary) 07765 410835

• St Silas Playgroup 01242 525 454

• St Benedict’s Catholic High School 01242 702 220

• St Marks Scouts 01242 237 883

• St Thomas More Catholic Primary 01242 513 339

Residents' Associations

• Alstone Ave Residents Association 01242 577 518

• Benhall Residents Association 01242 527 642

• Cowper Road Residents Association 07947 524 468

• Friends of Springbank 01242 548 294

  Shops and Businesses

• Age Concern 01242 237 003

• Big Yellow Self Storage 0800 130 0170

• The Cutting Shop 01242 255 725

• Bargain Booze 01242 248 115

• Beaumont Stores 01242 522 141

• Ethel Austin 01870 2910 117

• Forbouys 01242 513 486

• Furniture Recycling Project 01242 220 296

• Greggs Bakery 01242 530 931

• Lloyds Pharmacy 01242 516623

• Martin’s Pharmacy 01242 512 333

• Neighbourhood Shop Hesters Way Road 01242 252 325

• Nail Matters 01242 242300 / 522 560

• Reclaim 01242 228 823

• Securistyle 01242 221 200

• Shell Garage 01242 267 800

• Springbank Pharmacy 01242 255 061

• Springbank Stores 01242 245 580

• Spirax Sarco 01242 5213 61

• Stars News 01242 516 139

• Sue Ryder 01242 222 518

  Churches

• Hesters Way Baptist 01242 228 101

• St Aidan & St Silas 01242 580 812

• St Barnabas 01242 222 219

• St Marks Methodist 01242 512 271

• St Mark 01242 580 022

• St Thomas More 01242 516 936

  A - Z Other Services

• Age Concern 0800 032 1804

• BBC Radio Gloucestershire 01452 308 585

• Benefits helpline 01242 264 341

• Bromford Housing Association 0845 6050 609

• Cheltenham Breastfeeding Group (BAPS) 01242 222 490

• Cheltenham Centre for Change 01242 570 111

• Cheltenham Community Projects 01242 228 999

• Cheltenham Community Support Centre 01242 584 853

• Cheltenham Community Transport 01242 515 388

• Cheltenham First Stop 01242 578 578

• Cheltenham General Hospital 08454 222 222

• Cheltenham Housing Aid Centre 01242 226 672

• Cheltenham Job Centre 01242 845 000

• Cheltenham Leaseholders Forum 01242 700124 cynthjones@hotmail.co.uk

• Cheltenham Parent Support Group 01242 222 872

• Citizens Advice Bureau 01242 522 491

• Community Waste 0870 850 8858 info@communitywaste.co.uk

• Connexions 01242 521319/578 587/01452 833 646

• www.connexionsglos.org.uk

• Crime Stoppers 0800 555 111

• Directory Enquiries: 118500 www.118500.com

• The Domestic Violence Unit 01242 521 321

• The Domestic Violence Unit advice line 01452 500 115

• English Churches Housing Group 0845 0707071

• Family Space 01242 580 812

• GAVCA Cheltenham 01242 227 737

• Gloucestershire Advocacy Support Service 01452 332 414

• Gloucestershire Echo 01242 271821

• Gloucestershire Racial Equality Council 01452 301 290

• The Greenhouse 01242 236 786

• Guide & PALS 08000 444 000 / 08000 151 548

• Guinness Trust Housing Association 01242 519675

• Hesters Way Library 01242 514 969

• Hesters Way Healthy Living Centre 01242 548 298 / 242 579

• Hesters Way Neighbourhood Project 01242 521 319

• HM Revenue & Customs: 08456 055 999 www.hmrc.gov.uk

• Listening Post 01242 256060

• National Rail Enquiries 0845 748 4950

• Police 0845 090 1234

• Rape Crisis Centre 01452 526 770

• Reclaim Household Goods Recycling 01242 228823 / 4

• RSPCA 08705 555 999

• Samaritans 0845 7909 090

• Sanctuary Housing Association 0845 6021214

• Social Services 01242 532 500

• Spa Credit Union 01242 584 853

• Travel-Line: 08706 082 608 www.traveline.org.uk

• TV licensing: 08702 416 468 www.tvlicensing.co.uk

Member of Parliament and Local Councillors

• Martin Horwood (Lib Dem) 01242 224889 martin@martinhorwood.net

• Lydia Bishop (Lib Dem) 07816 387 580

• Wendy Flynn (Lib Dem) 01242 224 928

• John Morris (Lib Dem) 01242 242814

• Simon Wheeler (Lib Dem) 0124 705943

• John Webster (Lib Dem) 01242 511 424

• Sandra Holliday (Lib Dem) 01242 700 434

• John Rawson (Lib Dem) 01242 227955

• Pat Thornton (Lib Dem) 01242 238 325

• Suzanne Williams 07713 532 041

• Chris Pallet (Lib Dem) 01242 523 202

• Simon Wheeler (Lib Dem) 01242 705 943

• Mike Skinner (Lib Dem) 01242 515049

• Charmian Shepherd (Lib Dem) 01242 511791

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Registered in England & Wales. Registration Number: 3685423 Registered Charity No. 1084194. 
Registered Address: Hesters Way Community Resource Centre, Cassin Drive, Cheltenham, GL51 7SU